American Home Shield (AHS) Review

Comprehensive plans. 24/7 service online or by phone. Online portal for discounts and account management. Coverage in 49 states.


American Home Shield was founded in 1971. They are the largest and one of the most popular home warranty providers. They were established to help customers protect their assets and their budgets from repair costs they couldn’t afford.

Today, American Home Shield offers comprehensive, custom coverage for home systems and appliances that commonly break down. They have a nationwide network of over 14,000 professionals who can help day or night, whenever you need.

Coverage Features

American Home Shield offers many ways to protect your investment by covering common home repairs to help keep your house safe and sound. The following are some of our favorite American Home Shield home warranty coverage features.


Unbiased Coverage: Do you have an older home? No problem. You still qualify for coverage from American Home Shield because they don’t restrict your coverage to a certain age, make, or model. Your home and all of the systems and appliances inside can enjoy the same great repair or replacement parts for covered items.

Choose Your Service Fee: With the pick your own service fee feature from American Home Shield, you get to choose how much you pay when you need someone to come out and fix your problem. If an unexpected expense like a service call fee hits your budget hard, choose a smaller amount and pay more in your monthly premium. If you’d rather lower your monthly premium because you don’t expect your brand new appliances to break anytime soon, pick a higher service call fee. It’s your choice.

Upfront Contracts: Sample contracts are available online at American Home Shield’s website, so you know exactly what to expect. You can see what they offer and make an educated decision when shopping for a home warranty. They don’t require a home inspection to qualify for coverage and they don’t limit your coverage based on the age, make, or model of your home.

Coverage in 49 States: Most home warranty companies don’t cover all 50 states, but many don’t have coverage in as many as 49. This wide coverage is impressive, and with the ability to build your own plan and customize your coverage, you get exactly what you need at an affordable price, no matter where you live. And with 24/7 availability online and by phone, you’ll always get the help you need, when you need it from American Home Shield.

Warranty Plans

American Home Shield offers multiple extended home warranty coverage plans. To help you decide if it’s the right home warranty provider for you, American Home Shield offers you a free quote and comes with a custom plan that works for you.

System Plan: This American Home Shield home warranty plan covers the major systems in your home. That includes air conditioning and ductwork, heating and ductwork, electrical, smoke detectors, doorbells, ceiling fans, water heaters, plumbing, garbage disposals, instant hot/cold water dispensers, central vacuums, and re-keying. You can add on pools and spas, well pumps, septic pumps, guest units, and an electronics extended warranty for an additional cost.

Appliance Plan: This plan covers major appliances like refrigerators, ranges, ovens, cooktops, washers, dryers, dishwashers, built-in microwaves, trash compactors, garage door openers, free-standing ice makers, and built-in food centers. You can also add on the same options as the System Plan for an additional cost.

Build Your Own Plan: This plan allows you to choose 10 or more systems and appliances from the American Home Shield list of 21 major systems and appliances for customized coverage that fits your life.

Please Note: Every plan comes with your choice of a $75, $100, or $125 service call fee. The more you pay for a service call, the lower your monthly premium. For more accurate pricing in your area, contact American Home Shield for a free quote.

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The Good

As with all of our editor reviews, we put American Home Shield through its paces, so you don’t have to waste your time or money. Let’s take a look at some of our favorite American Home Shield warranty benefits…

Refer a Friend

American Home Shield is so thankful for your business that they’ll give you a $25 Amazon gift card for every friend you refer who signs up. All you have to do is enter your friend’s contact information in the simple form online and then sit back and wait for the money to roll in. Plus, if you tell your friends about the great coverage you get from American Home Shield, they’ll get the same great peace of mind you do.

Additional Property Discounts

If you own more than one property, American Home Shield will offer you a discount on a home warranty for your second property. You can save up to $50 on your plan when you sign up for coverage on a second home.

Discounts on Appliances

American Home Shield has a wide network of friends who are appliance manufacturers and retailers. That means that all you have to do is log in to your American Home Shield online account (where you can also manage your preferences, file a claim, and track the status), and click on the Appliance Discount Program to get started.

Discounts on Air Filters

The American Home Shield online portal comes to your rescue again with access to discounts on air filters. It’s important that you change the air filters in your home often, and it can get expensive. But with American Home Shield, you just have to log in, click, and save.

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The Bad

It’s tough to know if American Home Shield is right for you without knowing how much it costs. They don’t provide upfront pricing online, so you have to call to get a quote. However, quotes are free, there’s no obligation, and you’ll get the custom coverage you need, meaning you don’t pay for extras you won’t use.

As with any home warranty product, there are going to be some unhappy customers. We found some less than positive reviews online from people who didn’t feel like their claim was handled correctly and the service they received wasn’t the best. We still feel like the good far outweighs the bad. With 45 years of experience, 24/7 service, and over 14,000 certified technicians nationwide, you’re getting the best coverage money can buy with American Home Shield.

The Bottom Line

With options to customize your coverage with build-your-own plans, we feel like the rest doesn’t really matter. It’s easy to get a free quote and you’ll never pay for more than you need. Plus, you can set your own service call fee, so you’re always prepared and your budget is protected.

We can’t think of anything else to say to convince you that you should give American Home Shield a shot. Maybe we should mention again that you can customize your own plans. Or choose your own service fee. Seriously, so cool.

Get the customized coverage and helpful service you deserve with American Home Shield!

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