GreatCall Review

Get 24/7 access to certified support agents. Stay connected with family and friends. Find a device that fits your lifestyle.


GreatCall has been in business since 2006 and claims they are the original senior-friendly cell phone market for aging adults. This medical alert provider ties their services in with smartphone or cellular coverage. GreatCall offers contemporary solutions to the seniors who need it.

The equipment GreatCall Medical Alert offers is modern and sleek. It lets you notify your loved ones when an incident occurs and with GPS capabilities, you can always be located in the event of an emergency. If you’re in the market for a senior-friendly medical alert device, GreatCall is an excellent option.

Monitoring Features

GreatCall Medical Alert offers a variety of monitoring services and equipment to older adults that want to stay in their homes. The following are some of our favorite ways that GreatCall provides emergency monitoring to those living with medical conditions or ailments.

Location-Based Services: GreatCall uses GPS to offer location-based services with all its devices. In the case of an emergency, authorized users have the ability to check your location. This helps both emergency response teams and your loved ones know where you are at any time, so help arrives at your exact location.

Certified Professionals: No matter the emergency type, GreatCall has its IAED-certified agents ready to help you. They’ll verify your location, evaluate the situation, and dispatch the necessary services. GreatCall call centers are open 24/7 and you’ll always have the help you need right at the touch of a button.

GreatCall Link: With GreatCall Link, your friends and family can stay updated on your safety and health. If you contact emergency services, they’ll get a notification on their own device. You can remain independent and active while your loved ones feel reassured and connected.

Cellular-Based: All GreatCall devices are cellular-based, which means you don’t have to worry about being tied to a landline. You can go on your daily walk or dig around in the garden and not have to worry about whether or not you have connectivity to a base station.

Medical Alert Plans

GreatCall offers a variety of medical alert pricing plans to allow older adults to safely remain in their own homes. To help you decide if it’s the right monitoring service for you, GreatCall Medical Alert allows you to cancel at any time if you feel you don’t need it.

Basic: The GreatCall Basic plan includes access to their 5-Star Urgent Response services. For the Lively Mobile device, this plan starts at $24.99 a month. With the Jitterbug Smart2 and Jitterbug Flip Phone, the Basic plan will cost you $19.99 each month.

Preferred: The GreatCall Preferred plan includes the same services as the Basic plan, plus GreatCall Link and Urgent Care service. You’ll also get an equipment protection plan in the event your device is ever lost or stolen. If you have the Lively Mobile, the Preferred plan costs $29.99 a month. For the Jitterbug Smart2 and Jitterbug Flip Phone, it’s $24.99 per month.

Ultimate: GreatCall’s Ultimate plan offers everything the Basic and Preferred plans offer, plus fall detection. The monthly cost for the Lively Mobile device is $39.99 per month. If you go with the Jitterbug Smart2 or the Jitterbug Flip Phone, it’s $34.99 every month.

Visit Site
The Good

As with all of our editor reviews, we put GreatCall Medical Alert through its paces, so you don’t have to waste your time or money. Let’s take a look at some of our favorite GreatCall monitoring service benefits…

Multi-Language Support

If English is not your native language, GreatCall can offer you help when you need it the most. Their call centers offer representatives that are able to speak over 100 languages. This means everyone has access to the support and service they need, no matter what language they happen to speak.

24-Hour Support

GreatCall offers emergency support 24-hours a day, seven days a week. When you need help, you can reach out to GreatCall’s courteous and trained representatives. They’ll stay on the line with you until you get the care and attention you need.

Great Response Time

If you’re looking for a medical alert system that provides excellent response times, then look no further. GreatCall offers an average response time of 5 seconds. That means when an emergency occurs, you’re not waiting for someone to respond. You’ll speak with someone that can help you in literally a matter of seconds.

Zero Obligations

With GreatCall, you won’t have to deal with long-term contracts. You can cancel your service at any time. GreatCall will send you a refund for any unused weeks of service which you’ve already paid. You don’t have to return your equipment but you won’t receive a refund on any equipment charges you paid.

Visit Site
The Bad

GreatCall requires activation charges and equipment charges for all its devices. While it isn’t pleasant having these types of additional fees, it makes sense since the company uses Verizon for all its services. You won’t have to worry about being within the range of a landline or base station with Great Call. You’ll have service and support no matter where you go.

Additionally, GreatCall does not offer a discount if you pay in advance for future service. However, for the monthly amount you do pay, you’re getting a wide variety of features and services. For instance, GreatCall has best-in-class response times and certified support agents.

The Bottom Line

If you just need a traditional medical alert button, then GreatCall might be more than you want. This medical alert system offers the latest technologies and automated monitoring to its customers. GreatCall offers several modern devices with a wide range of features, so you’re sure to find one that works for you.

Looking for reliable medical alert services? GreatCall is perfect if you want a senior-friendly smart device or flip phone that helps you stay in touch with friends and family, as well as knowing you can quickly get help in an emergency.

Stay safe, healthy, and connected to your loved ones with a GreatCall 30-day risk-free trial!

Read User Reviews

Write a review and be entered to win $1,000!


Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews.

Inaccurate or outdated information in this review?

We take your feedback seriously.


The content, trends, rankings, and reviews expressed on this site are the sole discretion of In order to keep this website and information free we receive monetary compensation from most of the companies and products featured on our website. Such compensation impacts the location and order in which companies appear on this website. This website is a buyer’s guide and should not considered as advice. The rankings are subject to change at anytime. There may be incorrect or inaccurate Information that appears on this website, therefore no warranty is expressed or given to visitors of this website. We do not include all products available in the marketplace. As an Amazon Associate we earn from qualifying purchases.