Liberty Bell Auto Review
Great customer service. Excellent benefits and options. Trusted reputation in the industry. Positive reviews from current customers.
Overview
Liberty Bell Auto was founded in 2010. They have succeeded in creating a fast and reliable service customers can trust. They provide car owners with peace of mind, confidence, and comfort in knowing their car’s repairs will be covered. Their representatives are trained and knowledgeable.
Even though Liberty Bell Auto is newer than other providers, they are dedicated to offering great coverage at affordable prices. They have several plan options and friendly specialists. Flexible monthly payment plans make it affordable. ASE certified technicians perform all vehicle repairs.
Coverage Features
Liberty Bell Auto offers many ways to protect your investment by covering any necessary repairs to help keep your car on the road. The following are some of our favorite Liberty Bell Auto extended car warranty coverage features.
Engine and Transmission Coverage: You don’t have to know what all of the parts in your engine and transmission do. The important thing to remember is that without them working correctly, you won’t have a car that runs. So, from your cylinder block to your torque converter, Liberty Bell Auto will cover you if something breaks.
Electrical System Coverage: Your electrical system includes things like the alternator and starter. Without these parts, turning your key wouldn’t start the engine. They are critical components, so you need to replace them if they stop working. Liberty Bell Auto includes these in their electrical system coverage, so you can start every drive on the right foot.
Brake System Coverage: Without brakes that work, you would hit the car in front of you or run red lights. Yikes! To keep your brakes working properly, you need to replace them when they wear out. But if the unexpected happens to any part of your braking system, Liberty Bell Auto will help you fix it so you can drive safely.
4×4 and AWD Coverage: If you have a 4×4 or AWD vehicle, chances are you either drive for sport or live in an area with inclement weather. You need to maintain all of the parts in your transfer case to ensure that your 4×4 or AWD are operating efficiently. With Liberty Bell Auto, you have coverage for these components if something goes wrong.
Warranty Plans
Liberty Bell Auto offers a variety of extended car warranty coverage plans. To help you decide if it’s the right auto repair warranty service for you, Liberty Bell Auto provides you with a free quote and comes with a 30-day money-back guarantee.
Platinum Plan: This entry-level plan covers the engine, transmission, cooling system, electrical system, drive axle, brake system, 4×4, and AWD. Extra benefits include 24/7 roadside assistance, rental car coverage, fuel delivery, dead battery assistance, trip interruption reimbursement, and towing.
Platinum Plus Plan: This mid-level plan includes everything in the Platinum plan, plus steering system coverage.
Platinum Prime Plan: This premium plan includes everything in the Platinum Plus plan, as well as air conditioning, fuel system, ABS, suspension, turbocharger and supercharger, seals, gaskets, and GPS navigation.
Please Note: Pricing varies depending on your vehicle, state, and other factors. Liberty Bell Auto makes it easy to get a free extended car warranty quote, so you can make sure you’re getting the best coverage and value for your needs.
The Good
As with all of our editor reviews, we put Liberty Bell Auto through its paces, so you don’t have to waste your time or money. Let’s take a look at some of our favorite Liberty Bell Auto extended car warranty benefits…
24/7 Roadside Assistance
If you have a mechanical failure on the highway, Liberty Bell Auto will come to your rescue. This includes towing your car to the repair facility of your choice, jump starts, tire changes, fluid delivery, and locksmith services. You can even use the concierge service to find a safe place nearby where you can wait after a breakdown.
Trip Interruption
You expect your car to be reliable for the long haul. But if it’s not, Liberty Bell Auto is there for you. These inconveniences cause major delays and can be very frustrating. With trip interruption coverage, your delay is more bearable. You can find hotel accommodations and have your expenses covered while your vehicle is repaired.
Road Hazard Coverage
This optional coverage is great when you puncture your tire by running over a nail in the road. It always happens at the most inconvenient times, but Liberty Bell Auto will reimburse you for the cost of your repair. If it cannot be repaired, they will replace the tire completely.
Rental Car Coverage
Your life doesn’t stop when your car is in the shop. Having repairs done puts a strain on your daily schedule. If you still need to go to work or drop the kids off at practice, Liberty Bell Auto can fill that void by providing rental car coverage.
The Bad
Liberty Bell Auto only covers cars of the model year 2000 or newer and your car cannot have more than 150,000 miles. These restrictions make it impossible to get coverage for older cars with higher mileage. However, the coverage for cars that do qualify is excellent, and the customer service is awesome.
Without an accreditation on the Better Business Bureau, it’s hard to know who you can trust. Liberty Bell Auto does not have a rating on the BBB, but the customer reviews on all other sites are great. They have gained a lot of trust from their prior and existing customers, and their plans are rated as some of the best available.
The Bottom Line
With Liberty Bell Auto, you get great customer service from expert representatives, as well as fantastic car repair coverage. The benefits they offer with each plan exceed many other providers. They may not be accredited by the BBB, but all other reviews are excellent.
Liberty Bell Auto is one of the best providers of vehicle service contracts we have seen. They offer a price match guarantee, making their excellent coverage and benefits fit into your budget.
Try Liberty Bell Auto today for the car repair coverage you need and an experience you’ll enjoy!
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Greg V.
Very professional and friendly ppl. I found a great plan in no time for my BMW.
Jaime
Worst company ever. Horrible! DO NOT get your extended warranty from this company. I purchased a policy for my wife’s car as Toyota only covered until 100,000 miles as we know that anything can happen to a car. After all is a mechanical machine. Long story short, my wife’s car starts experiencing issues with one of the transmission gear. So I called Liberty Bell Auto to find out what we needed to do. They told me to take it to any shop to get it evaluated and they would talk to the shop to arrange the fix. I went to 3 shop and explain to them that I needed an estimate and Liberty Bell Auto would pay for it. No shop in Florida would take these type of companies because they never pay. The dealer is your only option. So I went to the dealer to find out what was wrong with my wife’s car… They found out that the one of the transmission gear was spiking. Once Liberty Bell Auto found out how much it was going to cost them, they came up with an excuse stating that my mechanical problem was a pre-existing problem. My policy had passed the trial periods and we even drove it for almost 2,000 miles pass the miles that the car had when we got the policy. If the shifting problem was a pre-existing condition, we would had not been able to drive the car for almost 2,000. Long story short… STAY AWAY FROM THESE THIEF. Once they find out how much they have to pay for your repairs, they will find any excuse not to pay. Don’t even bother dealing with them. The dealer even told me… they are not gonna want to pay once we tell them how much it will cost. Sure enough, they came up with a lame excuse. I would give zero stars but google wont let me. Do your research and go with a company well known nation wide. Don’t do like me… for trying to save a few bucks, we got dealt a bad hand. FYI… the transmission did not fail completely so you are full of it. One gear was having problems and the car was still in driving conditions. No worries, I will use another reputable company and will certainly make sure no one gets a policy from your company. You are not hurting me because the repair at a reputable transmission shop $900, cheaper than what I would had paid with you for two year to then learn that no one wants to take companies like yours because either you never pay, go the cheap route to save money for your company. Lesson learned for me. I have already complained at BBB as well.
Reply from Provider
October 23, 2019The customer submitted a claim for a Pre-existing condition just 5 days after his policy came in to effect (1000 miles AND 30 Days to activate the policy).We have denied his claim for following reason.
Our Extended Auto Warranty does not cover any pre-existing conditions in a vehicle. According to our claims department/mechanical shop inspection and diagnosis, transmission system would not simply fail with in 5 days from the policy activation. So his claim is not consistent with our auto warranty policy guidelines and coverage terms.
As per his request, we have already cancelled and refunded his full payment. Liberty Bell Auto Protect wants to maintain the highest level of customer satisfaction and transparency in a claims process.
Jack G.
Really amazing. Jeff was great walking me through the claims process. Was pretty painless honestly. First claim was a breeze let’s hope the next is just as easy.
Romeila
When my AC unit on the truck needed to be replaced, I dropped my truck off at the local dealer and one phone call was made by the dealer & everything was taken care of. Highly recommend Liberty Bell Auto Protect.. This Company is Great!
Dan j.
Great experience so far. I had a repair done last week for an alternator. It didn’t take long and my car feels good as new. Thanks liberty. I will be referring you over to my cousin Marcus.
Carmine I.
My wife purchased a warranty after she had to buy a used vehicle when hers was totaled from an accident. We finally had to use the warranty 6 months later and we were informed that because of a Technical service bulletin from the manufacturer the engine was not covered. She purchased the top of the line warranty and was denied just because of the bulletin. You would think that liberty bell would have know this when she gave them the VIN number, yet i was told they would not know this right away and they are covered from not paying this because this was in the contract, that all technical service bulletins clause was in the contract. we were given no options except to eat the cost. Why get the warranty. Do not use them they are a shame.
Ronnie W.
My wife and I have had coverage with Liberty Bell Auto Protect for about a year now. Since we’ve gotten their service we have not had any issues with our vehicles until recently. While in the middle of 100+ Degree weather, we had hour a/c go out in the vehicle. We called Liberty Bell auto protect and they had the repair shop take care of the a/c right away. All we paid was our deductible and nothing more was needed to pay out of pocket. Five stars for Liberty Bell!
May
I am very satisfied with my decision to sign up with Liberty Bell. I recently had to file a claim for my sunroof motor and they fully covered me I didn’t have to pay anything. Very reasonably priced warranty I definitely recommend to everyone!
Sam L.
Literally 5 months after my factory warranty expired, AC unit needed to be replaced in the truck. I dropped my truck off at the local dealership & everything was taken care of. it definitely cover the repairs and saved me out-of-pocket expenses. Highly recommend Liberty Bell Auto Protect.
Carl E.
Recently, I had a problem with my car and called Liberty Bell Auto. They worked so hard to resolve my claim with the repair facility. Definitely worth the money and their coverage! Thank you Liberty Bell Auto Protect.
Zik R.
I purchased a warranty for my 2013 Mercedes C300. The rear differential broke and I took the car to the mechanic of my choice. It was fixed within days. I feel safe and protected with my Warranty plan from Liberty Bell Auto.
Bob K.
Very pleased with the service and information provided to me by Liberty Bell Auto. After researching several warranty companies and warranties offered by local dealerships Liberty Bell Auto was able meet or exceed any other auto warranty that I had found.
Melani R.
This coverage has already saved me money in repair costs on my Honda Odyssey. I had to get a power steering issue fixed and they covered it. Filing a claim was easy and fast compare to my previous experiences with other warranty company. I feel really great using this company.
Lenny
Very smooth and professional claims process. I have only had one claim so far but that claim was paid from them and handled pretty swiftly. It also saved me about $1200, so I can’t complain. I took to my local Dodge dealer and they told me I can take it to any repair shop, which is really nice. Highly recommend them.
Patricia D.
I am impressed with Liberty Bell with their claim process. I filed a claim for my Jeep Grand Cherokee wherein the transmission went out, and they fixed that.
Vishal
I just bought a warranty plan for my 2017 GMC. I have already used Liberty Bell Auto Warranty coverage for my Cadillac for the last three years. I have always been happy with their customer service and claim dept. So far had two claims covered with my extended warranty for the Cadillac. Saved a lot of money from repairs. Joe White is excellent with customer service. It was a pleasure to work with him.
Brandon W.
4 stars for now due to the deal I got worked out. I can just barely afford it and hope it pays off. If I have to make a claim after 1,000 miles/30 days then I will be back to update how that experience is since I think these types of reviews are extremely helpful.
Rez s.
SHORT ANSWER :DO NOT FALL FOR nice sales people !!!! All the good reviews are sales experience, they are NOT claim experience at all, you can read them all. NOW if YOU HAVE TIME READ ON:
RIGHT AFTER YOU FEEL YOU GOT A GREAT DEAL, THEY WILL ASK YOU TO LEAVE REVIEW ON GOOGLE AND OTHER SOCIAL MEDIAS and websites, WHICH YOU WILL, BECAUSE YOU THINK YOU GOT A GOOD DEAL.
BUT, when it’s time to the claim, you will see how s***** they are.
I got their highest available contract(which it’s supposed to cover everything and they were comparing it to actual manufacturer warranty) and I paid full up front.
After a couple of months My camshaft adjuster which is part of engine (engine and transmission is part of even the most basic contract that every single extended warranty company offer) went bad, I took it to the dealer they told me it going to cost me $8,500 to fix it and they call these people and they just approved $300, can you believe the s***????
Then I start to shop around for the third party shops, and I found a shop which they were willing to do the same job for only $2,900, they still didn’t approve the claim for full. And the reason was this is a special part, didn’t they know what car am I getting extended warranty for???
The shortest story about this shady company is, they try to get your business and give you a feeling that you got a really good deal and charge you all up front, and they are hoping nothing going to go bad with your car and if it does they will try to lowball it, and if you be aggressive towards them like what I did, they will try to give You a courtesy approval A little more than what they approved initially (in my case was $300 for a $8,500 reaper), and at the end they will try to give you partial refund of your money back and they will have you sign a waiver to do not file any complaint or sue them because of their misbehavior.
If you want to go through this hell that I went with these people, feel free to waste your time and money on this shady company. And have a fake piece of hope that your car has extended warranty!!!!
SUPER DISAPPOINTED WITH THEM!!!!!!?
Ken L.
It was so easy to get this coverage and they had the best price. My Wife also also got her policy
Frank
Had few issues with my transmission and Liberty Bell Auto paid $3700 towards new transmission replacement. I am glad that I had this Extended warranty coverage. I will be purchasing another service contract for my other car. Worth the money. Special Thanks to John (Claims) for all your help.
Shelly
I’ve been waiting for a claims specialist to call me for two weeks. I keep calling their number and they inform me they can’t get me in contact with the specialist. I just have to wait until they call me. Getting very frustrated.
Elizabeth
I highly recommend Liberty Bell Auto based on my recent claim experience. The A/C stop working in my truck and needed to fix it. I called Liberty Bell and took it to the closest repair shop. Gave them my Liberty Bell Warranty info. It took a few days, but they fixed it without any out of pocket cost from my end. So Liberty Bell Auto honored the contract and paid the claim. I was delighted with their service.
J B.
I had a recent claim with Liberty Bell. Their warranty helped me get my transmission fixed. I did end up waiting a few days but they paid for the rental car. Their claim department was easy to work with. I have their warranty plan for the last three years now and so far no issues. Keep up the excellent work!
John A.
Purchased the Platinum Prime for my vehicle, took my car to the dealership to be diagnosed. The dealership pointed out the issue and asked if I had a extended warranty on the car. The dealership called Liberty Bell Auto, explained the issue, and Liberty Bell denied the repair, claiming it was apart of the wear and tear. The service advisor pointed out that its not a wear and tear item, and its only replaced or serviced if there is mechanical issues to that part. My advisor pointed out that he was shocked that they denied the claim, and it is covered by most extended warranties.
I remember clearly the associate who sold me the plan, was doing everything to get the sale during my phone call. Even coming down by hundreds of dollars from the original quote if I signed up that day. Which I took the bait and now I realize, I made a mistake. Clearly its about making the sale, rather than providing a service.
Funny enough, when the rubber hits the road, as with all ‘extended warranties’, when the time comes to pay up for repairs, they will deny the repair.
Please be vigilant about the ‘reviews’ on Google and other review sites about their 5 star rating.
Alexandra P.
Very happy with their coverage. They have covered 2 of my claims so far. Saved almost 4k in auto repairs. Special thanks to their claims Dept.
Edward
They have covered 3 claims so far. Already saved thousands in auto repairs. Very happy with their claims department. Highly recommend this company for used cars.
Deepak
So pleased with liberty bell auto for approving my second warranty claim within last 3 months. Very professional company.
Munshi R.
Great auto warranty company.. They have very good coverage plans for used luxury cars.
Skye R.
HANDS DOWN – ONE OF THE BEST EXTENDED WARRANTY PROTECTIONS OUT THERE!!! (Please read in it’s entirety if you are pondering buying an extended warranty for your car.)
I have to tell you something… Being a minister who believes in truth, it really pains me to see the one star reviews for Liberty Bell, when this company is rated one of the best and deserves more than that! ESPECIALLY when some think this company is set up to scam. Farthest from the truth in our experience and that is all we can speak from, our experience!
I feel if you’re looking for an extended warranty company, you have come to the right place. “LIBERTY BELL!” AND for the record – I AM A REAL CUSTOMER, not some paid bot, or keyboard warrior that writes positive reviews for sport. (Feel free to contact me directly if you have doubts.) We have been very happy customers for over a year and a half now. But here is our experience (and two cents) with this company…
Before I share our experience and why we are ga ga for Liberty Bell… If you have an older car like us, anything can happen. It’s scary buying a used car, or owning a car that has become a senior! So why gamble and not get an extended warranty when it could cost you thousands to fix. All I know, had we had Liberty Bell in our corner, when our first 2006 Cayenne S died on us from an extensive oil leak that went under the drivers seat, we may still have this car today. It should have gone well over 250K miles. We were the original owners and we loved and babied that car and I cried when it was towed off. It only had 135K miles on it. I never thought I would see another Titanium Package like this one again.
I remembered seeing the commercials from another major extended warranty company after the fact (I don’t need to name names) wishing I had known of them prior. So it was a no-brainer that an extended warranty was definitely something we needed with our second Porsche, and we were NOT going to make the same mistake twice. Unfortunately, shortly after contacting this other company, we felt as if we were being sought after like a piece of meat, the phone ringing off the hook from what felt like a ‘televised car stalker of extended warranties,’ breathing down our necks, feeling this other company would say anything and everything to get our business. I am not sure how we stumbled across LIBERTY BELL, but we were sure happy we did and have been ever since. I don’t say this about the other company to be disrespectful. I think it’s important to note the difference in companies and what led us to buy from Liberty Bell. Liberty Bell NEVER made us feel like our skin was crawling every time the phone rang, and Frank, our sales person, was stellar and respectful in every way. Look – I believe when there is a company that takes care of it’s customers, you take care of that company. It’s a two way street and that is why I am writing this review. Since owning our second (used) 2006 Cayenne S, we have had two issues come up in the short time owning her and thank God for my sales guy Frank and his team who pulled through for us and put us at ease. BOTH TIMES! These two fixes were not cheap. But Frank is the bomb and for many reasons. He just doesn’t sell you a contract and send you on your way. He cares about you and takes the time to build a relationship with you which is the key to good service. The second time around, Joe and Jason got involved on a recent issue we had with our Porsche and they were not only professional, but went above and beyond the call of service and took care of us and my sweet Cayenne S we call “Chocolate.”
Thank you guys – “Frank,” Joe and Jason for being there for us. You have made all the difference in the world when it comes to our second Cayenne S.